Montgomery Municipal Court
Kenneth Nixon, court director for the City of Montgomery, Alabama, was looking for a new case management system (CMS) that would improve his court’s payment posting. “We’ve done credit card processing in the past, but we were waiting up to 24 hours to get payments and the customer service was slow,” said Nixon.
The Montgomery Municipal Court processes more than 50,000 traffic tickets, 45,000 parking citations and 7,000 criminal misdemeanors each year.
The court tried working with their payments vendor and the new CMS, but the combined capabilities weren’t able to resolve the issue of real-time posting. That’s when Nixon started to consider an integration of nCourt’s payment processing solution with Pioneer’s Benchmark CMS software. “The fact that these vendors already had a working relationship gave me a lot of confidence,“ Nixon said. “They were able to work out the technical aspects between themselves which allowed me to focus on the front end experience for citizens and our team..”
Indian River County Circuit Court
The Circuit Court of Indian River County, Florida was in a similar situation as the City of Montgomery. In an era of regular budget cuts, the court’s chief deputy clerk, Cindy Carlsward, was always looking for ways for her court to save money. Finding efficiencies that could lead to cost savings was a key driver in the Florida court’s 2013 search for a new CMS with an integrated payments processing system.
At that point, the court’s cashiers were still manually processing payments. And though each one took just a few minutes, the cumulative effect was hours of staff time and increased wait times and long lines when citizens came to the court to pay their fees. The court processes more than 4,000 receipts each month for everything from traffic tickets to child support payments.
“We needed a way to process credit cards over the phone and via the web,” Carlsward said.