Following a demonstration of nCourt’s solution, the clerk’s office recognized this could be the answer to its challenge of long wait times.. nCourt’s web-based solution made it easy to train the team. In fact, the training was completed in less than one day. On the day of go-live, nCourt’s team was on-site to ensure the implementation went smoothly.
Public awareness was key in making sure that nCourt’s solution was being utilized and would be a successful initiative for the court. nCourt provided the clerk’s office with free marketing materials to direct citizens to use the newly developed website payment page or call the Citizen Payment Center to make payments. Team members were also vigilant about informing customers of the ability to make a payment via the web or phone in order to avoid having to wait in line. In the beginning, the clerk’s office only accepted payments for traffic infractions that were considered on-time. After a year, the office realized that allowing late payments would further increase convenience for citizens.