nCourt’s superior service includes support before, during, and after becoming a client. Our client support includes assistance in planning, installation, training, troubleshooting, and maintenance of the nCourt system.
Onboarding
When you sign on to nCourt service, we don’t expect you to figure everything out by yourself. The nCourt onboarding team will work with you throughout the launch phase of your service. Based on your needs, nCourt will also provide training via webinars and in-person. We make it our job to make your job easier right from the start.
Training
nCourt provides training for our services during the onboarding process and after, as you need it. You will be engaged in testing and training on the payment sites prior to launching the program to ensure that you are completely satisfied. Best of all, there is no charge for our training services.
Minimizing Risk
nCourt’s chargeback protection guarantees 100% of the funds we process for you. All funds are segregated in non-interest bearing, fully insured accounts. nCourt will also process voids and refunds to remove the administrative burden from your organization.
Client Support Hotline
nCourt provides a dedicated Client Support hotline, staffed by our Client Support team representatives who are available to answer questions by phone and email. In addition, you can access online help 24/7/365 through your custom payment dashboard.
ACH Funds Transfers
Reconciliation reports and transaction detail reports tied to each ACH payment we send can be made for each individual department or in total, based on your preference. You can also review and download transaction details and payment reconciliation reports at any time by accessing your account management dashboard online.
Marketing the Service
nCourt’s highly trained Client Success Managers will conduct periodic account reviews, help brainstorm ideas for marketing the program, and answer any questions you may have about the program. As part of this service, nCourt will provide marketing materials free of charge as long as you are an nCourt client.
