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nCourt Provides SaaS Payment Solutions and Value-Added Services to Improve Engagement between Citizens and Government

Citizen Engagement SaaS Platform™

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Improving Engagement between Citizens and Government



The availability and exchange of information between citizens and government agencies can often be fragmented with limited transparency. Our Citizen Engagement SaaS Platform™ (CESP), helps remove these barriers by providing simple-integrated payment solutions and value-added services, improving engagement between citizens and government.

The markets we serve require unique payment functionality and business intelligence that must be synchronized across multiple departments and payment channels. Our robust and simple API’s can be custom-tailored to your workflows. That’s why more than 1,500 clients rely and trust nCourt for easy, secure and efficient payment solutions and services.

legal-system

nCourt for Courts and Justice Systems

nCourt’s solutions for courts make it easier to manage payments for:

  • Citations
  • Bonds
  • Fines and Fees
  • Restitution
  • Child Support
  • Parking Tickets
  • Red Light Cameras
  • eFile
government

nCourt for Government Operations

nCourt serves government organizations, providing payment solutions for:

  • Taxes
  • Licensing
  • Business License & Registrations
  • Professional Licenses & Certifications
  • Parks and Recreation
  • Land Records
  • Tag Renewals
  • Utilities
  • Building & Zoning Permits
  • And more…

Free nCourt eBook Offer: 10 Questions to Ask Before Selecting a Payment Solutions Provider


What nCourt Can Do For You

For Clients

We help you increase efficiency and revenue. With nCourt, government entities experience decreased physical traffic, paperwork, and call volume – while increasing the amount of funds collected, which in turn drives substantial revenue.

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For Citizens

We make it convenient and safe for citizens to make payments through custom websites, on premises card readers, and our bilingual Citizen Payment Center. Our technology and flexible payment options makes paying easy for citizens.

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For Partners

We make it easy to integrate with your existing case management system or financial software. With more than 50 third-party integrations in our current system, nCourt gives government entities the ability to extend their system capabilities, adding value and efficiency to the overall workflow.

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“nCourt’s staff is very responsive and helpful. We didn’t think people would use the system much but we were pleasantly surprised by how quickly they began paying with it. Even before we began promoting the system we saw tremendous results!”

Angharad Stock, Esquire Administrator
Pittsburgh, PA

“We switched from a competitor because nCourt makes the process so much easier. When a payment is made, the court is immediately notified by email and we can either accept the payment, reject it, or place it on hold to research if the payment actually belongs to our court. If we reject the payment, nCourt handles it. We also like that nCourt sends us a check each week and it is processed with the daily transactions. End of month bank reconciliation is a breeze!”

Paulette N. Revoir, Court Administrator
Lynnwood, WA

“Our court clerks appreciate how quickly nCourt’s staff responds to our questions quickly and promptly. And our users LOVE the convenience of making their payments from home or work.”

Pam Allen, Court Clerk
Marietta, GA

“Chamber of Commerce strives daily to improve the services and programs we offer to our investors. Partnering with nCourt to offer credit card payment options has added tremendous value to what we offer our customers and investors. Your system is hassle-free and the service and attention to detail is superb. There are no monthly fees and we are not penalized if no transactions are made – I would recommend nCourt to all of my Chamber colleagues.”

LaShaunda Holly, Executive Director
Chamber of Commerce – Jackson, AL

Civil eFile

Improve customer experience by eliminating costly trips to the government locations with nCourt’s eFiling services. We support a wide variety of online documents for the services you provide at your court or agency. Save time and cost associated with handling paper filing using our easy step-by-step and intuitive navigation features. Individuals, attorneys, and agencies can easily access the eFiling portal 24/7 online and make convenient payments with Visa, MasterCard, Discover credit and debit cards, and American Express.

Types of eFiling Documents

  • Alarm Systems
  • Building Permits
  • Child Support 
  • Commercial / Consumer Claim  
  • Landlord / Tenant 
  • Liens and Foreclosures 
  • Small Claims
  • Taxes – Property, Corporate, Individual 
  • Writ of Possession and much more

Features & Benefits

  • Save time and cost 
  • Reduce average filing time
  • Enhanced detailed reporting and exportable data 
  • Simple downloadable consolidated reconciliation statement

Child Support

There can be many obstacles when it comes to child support obligations such as restricted budgets, limited resources, along with possible wage garnishment and other mandated compliances that vary from state to state. The main goal is to ensure funds are disbursed safely and accurately to the children and families that rely on the financial resources.

nCourt’s payment solutions provide simple payment options and payment plans to ensure court-ordered compliance is met.

Features & Benefits

  • Streamline and speed processes and lower costs 
  • Reduce burden with a wide variety of payment methods and plans 
  • Maintain accurate and reliable payment reporting and records 
  • Compliance with NACHA and ACH network regulations

Probation & Juvenile

Provide easy and flexible payment services that are designed to work with probation terms and specific juvenile programs. nCourt provides payment solutions and services that help with meeting court-ordered financial obligations. Individuals and parents can access online payment options in the convenience and privacy of their homes. With simple payment plans and recurring payment options, courts can provide greater flexibility to citizens and enhance access to justice for effective public engagement.

Features & Benefits

  • Improve collections with 24/7 online payment acceptance
  • Includes reporting for community service hours and/or credits 
  • Maintain accurate records of payment transactions 
  • Supports payment modifications for deferred or installment payments

Fines & Assessments

Our payment solutions are driven by configurable workflows that are designed to consistently support rules-based requirements for court dates, judgments, printed documents, and payment compliances for fines and assessments. Easily manage and process payments using our robust reporting portal with simple dashboard features that provide safe and reliable transaction information every time you need it.

Features & Benefits

  • Increase your bottom line with a no-cost payment program
  • Improve collections with 24/7 online payment acceptance 
  • Bilingual call center with live agents and extended hours support 
  • Streamline accounting/audits with automated reconciliation tools 
  • Improve engagement with email and text outbound notifications
  • Multi-payment channels enhance overall customer experience

Restitution

Specifications regarding how restitution payments are calculated, how often payments need to be made, the minimum amount to be paid, who receives the restitution funds, and also if restitution can be paid by performing services are all unique from state to state and jurisdiction.

Our payment solutions are configurable to support these unique requirements and workflows for monetary-based and non-monetary court-ordered restitutions. Whether manage through the probation department or under community supervision, use our comprehensive payment solution can track detailed restitution payment transactions required for reporting.

Features & Benefits

  • Improve collections with 24/7 online payment acceptance 
  • Includes reporting for community service hours and/or credits 
  • Maintain accurate records of payment transactions 
  • Supports payment modifications for deferred or installment payments

Fines & Fees

Broadening the public reach is more crucial than ever before, and keeping up with payment requirements and technology is something that cannot be eliminated from courts and government agencies. With rules-based configuration for integrated and non-integrated payment solutions, nCourt provides intuitive payment sites to manage all types of fines and fees online for courts (e.g., county, municipal, circuit, district, and superior, etc.) and government agencies of every size and population. 

Through nCourt’s dynamic websites and bilingual call center with live friendly agents, your constituents and citizens can pay fines, fees, and more using any major credit or debit card with no processing costs to you.

Features & Benefits

  • Increase your bottom line with a no-cost payment program
  • Improve collections with 24/7 online payment acceptance
  • Bilingual call center with live agents and extended hours support
  • Streamline accounting/audits with automated reconciliation tools
  • Improve engagement with email and text outbound notifications
  • Case management system (CMS) integration and real-time reporting 
  • Multi-payment channels enhance overall customer experience

Bonds

Improve collections and public satisfaction by offering convenient ways to pay for court-ordered obligations. nCourt simplifies the financial process and manage bond payments directly from your system. Individuals can make convenient payments online from any location with internet connectivity.

Features & Benefits

  • Improve collections with 24/7 online payment acceptance
  • Individuals can make payments with a credit or debit card
  • Support multiple payment plans including jail and community service restitutions

Traffic Citations & Parking Tickets

Use integrated and non-integrated payment solutions to collect payments for traffic and parking tickets. We offer a no-cost, hassle-free payment program that improves operational efficiency and enhances cash flow. By using the web, mobile, bilingual IVR, and call center with live friendly agents, multiple payment channels improve the faster collection of payments and provide greater flexibility and convenience that enhances the overall customer experience.

Online Payment Convenience:

  • Record search by case/citation number – no location codes needed
  • Accept payment terms with the click of a button
  • View single/multiple citation amounts in the system
  • Key in amount with listed “minimum” payment options
  • Select opt-in feature for notifications and reminders
  • Accept multiple payment type options

Features & Benefits

  • Streamline the entire billing cycle with 24/7 online payment acceptance
  • Use a secure billing payment platform that is backed by a complete PCI-certified solution with encryption, tokenization and fraud prevention components
  • Efficient billing and payment services for utilities of all sizes, support CIS, MDMS and OMS platforms – including nCourt’s suite of services
  • Enable customers to control and update their payment options, and maintain payment details and history – enhancing customer engagement
  • Real-time reporting and tracking for accounting and audits
  • Supports and handles any combination of rates and regulatory services

How To Make A Payment

No. Payments cannot be made from this website. You must use the payment options available from the court or business that gave you the citation/billing statement.

Look for any payment information you received on the citation/billing statement you received from the court or business. You can also visit their website to see if they accept payments online, over the phone, or on-site at their office location.

If you cannot find a payment page on the court or business’s website, look for payment information that may be listed on your citation/billing statement. Other payment options may include phone payments or payments onsite.

Waste Management

Allow customers to make one-time payments or enroll in automatic billing for large garbage items, commercial, and residential waste management services. With complete bill presentment capabilities, we provide configurable payment workflows with your waste management system to securely handle the entire billing cycle for payment acceptance via web, mobile, and bilingual IVR. With a suite of comprehensive real-time transaction reporting, customers gain valuable oversight of their billing cycle for payments, refunds, and detailed account information.

Features & Benfits

  • Streamline the entire billing cycle with 24/7 online payment acceptance
  • Use a secure billing payment platform that is backed by a complete PCI-certified solution with encryption, tokenization and fraud prevention components
  • Efficient billing and payment services for large trash services
  • Enable customers to control and update their payment options,
    and maintain payment details and history – enhancing customer engagement
  • Real-time reporting and tracking for accounting and audits

Parks & Wildlife

Provide a positive experience for visitors, whether you collect park entrance fees, provide online reservations, and other park and recreation services. nCourt provides modern solutions to help state parks operate efficiently and provide flexible and safe payment options for park visitors. Improve operational efficiencies to increase park visitations, and revenue with online payment acceptance.

Features & Benfits

  • Integrated online payment solution and services
  • Secure and safe dashboard reporting to easily view, report, and export data
  • Automate payment workflow to reduce cost and staff resources
  • EMV-enabled point of sale devices
  • Increase revenue with multiple payment channels for the web, mobile and IVR payment
  • Increase visitor satisfaction with robust payment types for credit, debit, and digital wallets
    options provide added convenience to the public

Land Records

Effectively manage, track, and report the status of legal documents associated with land records management. By centralizing data electronically, you reduce the time, cost, and risk associated with maintaining and archiving legal documents and associated services. Consolidated data provides the added convenience for the staff and the public to access accurate and reliable information and ensures the easy filing and recording of property and personal filing records with streamlined efficiency.

Features & Benfits

  • Electronic data improve the safeguarding and archiving of records
  • Centralized data improves efficiencies, accuracies, and accessibility for staff and public access
  • Supports and streamlines the records management process for deeds, mortgages, and other types of property and personal filing records
  • Robust payment options provide added convenience to the public

Utility Bills

nCourt’s bill presentment software handles utilities of all sizes for water, gas, and electricity. Our streamlined payment solutions offer complete end-to-end integration for business and homeowner payment acceptance requirements and processes. With a suite of comprehensive data tools, customers gain valuable oversight of their billing cycle for payments, refunds, tracking, and reporting of historical and real-time energy usage –ultimately helping them to better understand and control energy consumption.

With robust payment features like split payment, shopping cart, and recurring payment options, customers have access to better payment flexibility, convenience, and account information to enhance customer engagement.

Features & Benefits

  • Streamline the entire billing cycle with 24/7 online payment acceptance
  • Use a secure billing payment platform that is backed by a complete PCI-certified solution with encryption, tokenization and fraud prevention components
  • Efficient billing and payment services for utilities of all sizes, support CIS, MDMS and OMS platforms – including nCourt’s suite of services
  • Enable customers to control and update their payment options, and maintain payment details and history – enhancing customer engagement
  • Real-time reporting and tracking for accounting and audits
  • Supports and handles any combination of rates and regulatory services

Waste Management

Allow customers to make one-time payments or enroll in automatic billing for large garbage items, commercial, and residential waste management services. With complete bill presentment capabilities, we provide configurable payment workflows with your waste management system to securely handle the entire billing cycle for payment acceptance via web, mobile, and bilingual IVR. With a suite of comprehensive real-time transaction reporting, customers gain valuable oversight of their billing cycle for payments, refunds, and detailed account information.

Features & Benfits

  • Streamline the entire billing cycle with 24/7 online payment acceptance
  • Use a secure billing payment platform that is backed by a complete PCI-certified solution with encryption, tokenization and fraud prevention components
  • Efficient billing and payment services for large trash services
  • Enable customers to control and update their payment options,
    and maintain payment details and history – enhancing customer engagement
  • Real-time reporting and tracking for accounting and audits