Testimonials from nCourt Clients
Your team has shown exceptional customer service – each time they make contact with our Court staff, nCourt has been both professional and courteous. And they go the extra mile to assist our customers with paying their citations. I appreciate the service that your company provides!”
Traffic/Central Cashier Manager – Bay County Circuit Court, FL
“We switched from a competitor to nCourt because nCourt makes the process so much easier. When a payment is made, the court is immediately notified by email and we can either accept the payment, reject it, or place it on hold to research if the payment actually belongs to our court. If we reject the payment, nCourt handles it. We also like that nCourt sends us a check each week and it is processed with the daily transactions. End of month bank reconciliation is a breeze!”
Paulette N. Revoir
Court Administrator – Lynnwood, WA
“nCourt’s staff is very responsive and helpful. We didn’t think people would use the system much but we were pleasantly surprised by how quickly they began paying with it. Even before we began promoting the system we saw tremendous results!”
Esquire Administrator – Pittsburgh, PA
“Our court clerks appreciate how quickly nCourt’s staff responds to our questions quickly and promptly. And our users LOVE the convenience of making their payments from home or work.”
Court Clerk – Marietta, GA
“The cash bond system works great for us. It expedites the bonding process so effectively that 9 out of 10 people never see a jail cell. Book. Bond. Leave.”
Court Clerk – Jeanerette, LA
“I have to say that you guys do a great job. This process is so easy and time saving. I really appreciate the fact that I can call and get answers at a moment’s notice for questions that arise. I look forward doing the transfer of payments with Lowndes County. That way I don’t have to decline payments that could easily be sent over to the Sheriff’s Office. Thank you for being such a professional organization.”
Eugene Bell, Jr.
Commander, Bureau of Support Services – Valdosta, GA
We interviewed several vendors and nCourt stood out mainly because of their reconciliation reports. In our job it is critical to remain on top of everything at all times. So having timely access to an individual’s documentation allows us to avoid possibly suspending their license or issuing a warrant – which also saves us TIME and MONEY!”
Court Clerk – Kenova, WV
“We started receiving lots of payments as soon as our website went live, which indicated that our citizens had been seeking a convenient payment service. We thought it was interesting that most of the initial payments were from overdue fines that prohibited people from renewing their driver’s licenses or registrations! Both our court clerks and our citizens are very glad we decided to use nCourt.”
Judicial Administrator – Shreveport, LA
“After we started using nCourt we monitored the service closely for three months and everything ran perfectly. In that time we collected more than $61,000 with no problems or complaints. Great service!”
Court Clerk – Portsmouth, OH
“Chamber of Commerce strives daily to improve the services and programs we offer to our investors. Partnering with nCourt to offer credit card payment options has added tremendous value to what we offer our customers and investors. Your system is hassle-free and the service and attention to detail is superb. There are no monthly fees and we are not penalized if no transactions are made – I would recommend nCourt to all of my Chamber colleagues.”
Executive Director, Chamber of Commerce – Jackson, AL
Testimonials from nCourt Citizens
“It was a pleasure talking with Craig, one of your Customer Service Representatives. I felt like he had become a close friend by the time we hung up. I thought it would be a real “pain” but he made me feel at ease. You guys are really a one of a kind business and I really appreciate your kindness, patience, understanding and professionalism. There should be more companies like you that deal with people going through unfortunate circumstances.”
nCourt Service Representative Greta spoke with a caller who contacted nCourt because she was unsuccessful locating information regarding her son’s traffic citation. Following her conversation with Greta, the caller wanted nCourt management to know how patient, sincere, professional, and understanding she was in assisting her efforts. This demonstrates the qualities of a remarkable Service Representative. Greta, the entire nCourt team appreciates your outstanding service!
This afternoon I had the pleasure of speaking with Christen, one of your Call Support Representatives. Christen was by far the most professional service person I have spoken with in quite some time. Because I had not written down the fine amount, Christen called the court to verify the amount. She then came back on the line and gave me a full breakdown of the fine. She also explained the additional service fee to me and to be honest I didn’t mind paying it because you don’t find many people in her line of work that are truly happy dealing with upset people all day.
A citation holder was so impressed with the superb customer service he received from Craig that he wanted to get a message to management. The citation holder stated that when he called, initially he was upset about his ticket not being in our system, and the inability to reach the court. While speaking with Craig, he was able to calm the citation holder down, and continued to follow up with the court throughout the day until he was able to reach a court clerk, who gave him the information needed for a manual payment. Craig kept his word to the citation holder, and followed up with him to process his payment. The citation holder stated he was “shockingly happy to give his money to Craig”. Congratulations Craig!!! Keep up the GREAT work!!
I contacted nCourt to pay a citation for a member of my family and spoke with both Jocelyn and Georgia. They were both very professional and speaking with Jocelyn put me in a great mood due to her positive attitude and willingness to help in whatever way possible.”
“Please let your company know that a Customer Service person named Shirley was extremely kind, helpful and is a fine employee. My license was recently suspended and I was very thankful that nCourt still had my payment record. Your company offers a fine service and I appreciate all of Shirley’s assistance. ”
“I wanted to let you know that Emina processed a payment for me the other day. I was so impressed with her customer service skills, and her genuine interest in the client (me) she was working with. I am in customer service and I only wish that we had people like Emina working for us!”
I called your office in tears. Julie calmed me down, assured me that she would be able to help me, and that is exactly what she did. Julie was able to help me get my driving record. I cannot thank her enough for her help. I really do appreciate her work. Thanks for being there, Julie!
I just wanted to send my sincere appreciation for the patience and professionalism of Christine and her supervisor. On what was to be their busiest day of the year, I was treated with empathy and courtesy. I will continue to use nCourt to pay my fines because they make an unpleasant experience much more pleasant 🙂
You took care of my concerns quickly and make me feel happy to do business with your company. As an attorney myself [and a Landlord] I am sometimes forced to use the small claims process and your system of online filing greatly reduces the time spent hopping from court to court. I will definitely recommend your company and will use your services again and again. This is a compliment to you as a representative of the company as well as to the company itself for hiring you.
Thank you for helping with my dispossessory claim. I appreciate the service that you provided to me. I know that we’re the ones in Iraq protecting our nation, but you guys are our backbone. You guys protect our families, property, and much more, and for us that matters. Your online service allowed me to file my claim from Iraq against someone not paying the rent and being able to do this while away is a huge relief. Once again, thank you very much for your help and dedication to duty. It means the world to us.